Support Services | Software Support

Overview

Software Support – ranging from Helpdesk response to full technical explanation of systems and procedures, Touchretail’s software support is recognised by our customers and our peers as first class. Software support covers head office, Hosted, instore and communications software.

Service Level Agreements (SLA) – Touchretail can provide a fully documented Service Level Agreement for customers who require a personalised support profile and peace of mind in the knowledge that a written contract exists to define the type of support and hours contracted.