A leading family-owned department store
Barkers of Northallerton is one of the north of England’s leading family-owned department stores. Continued investment in the store’s facilities by the Barker family keeps customers returning time and again. The recently-refurbished 200-seater restaurant complements the retail therapy with fantastic home-cooked food. The separate Barkers Home Furnishings store was built on the edge of Northallerton in 1994. Each store has 40,000 sq. ft. of retail area, with a 20,000 sq. ft. distribution centre. Over 250 local people are employed by Barkers. The High Street store with its famous chiming clock and Barkers Arcade are at the heart of the historic market town of Northallerton.
- Client: Barkers of Northallerton
- Location: Northallerton, North Yorkshire
- Stocks: Menswear, Womenswear, Footwear, Cosmetics, Accessories, Home & Kitchen, Greetings Cards, Cafes and Restaurant and a separate Home Furnishings Store
- Services: Department Store
- Installed: August 2010
- Website: www.barkers-northallerton.co.uk
Requirement and Challenges
The legacy EPOS and stock systems at Barkers were not compatible with plans for new Departments, integrated e-commerce and customer loyalty. The product mix within a large department store requires a flexible system but with specific department-store functionality. Proven expertise in implementing replacement systems across multiple sales points, sales channels and locations was an important factor in the choice of system provider for Barkers. Another challenge Barkers faced was how to replace their legacy ‘customer accounts’.
Following a pilot EPOS installation in the Furnishings store, the full rollout of 30 EPOS terminals with integrated EFT was implemented at the Department store. Like many department stores, Barkers use inventory control at buyer, department and sub-department levels. TRIMS unit stock control is used for specific departments such as linens. Touchretail’s accounting software accommodates importing of supplier invoices and statements from the AIS Cenpac system.
Barkers were able to phase out their legacy customer accounts when they launched the Barkers Privilege Card, using Touchretail’s Loyalty Points module.
TRIMS’ flexibility has enabled Barkers to use a variety of solutions in their various cafes and restaurant, including a tablet-based table service module in the Bistro.
Software & Services
Touchretail are very proud of our specialist systems for Department Stores, and Barkers are an ideal client. While the management team at Barkers follow established department store accounting procedures, they are keen to introduce new technology and benefit from latest retailing methods.
Sales Director at Touchretail
Leave your legacy system behind and join the growing number of successful retailers benefitting from modern technology, processes and the flexibility that can only be found in TRIMS by Touchretail.