Touchretail Client News
Completely Remote Go Live for Cullen Pharmacy

A Scottish pharmacy has recently moved to TRIMS, successfully going live remotely.

Cullen Pharmacy switched their retail system to TRIMS during lockdown with completely remote setup, install, training and switch on from our team.

A combination of TeamViewer sessions and online training enabled the pharmacy to be up and running with their new systems and tills in a short space of time. There was minimal downtime meaning they could continue to supply their customers with essential goods.

One of the pharmacy’s requirements was to have the ability to create individual till prompts when an item is scanned, for example, to alert about side effects of a medication or to suggest a upsell/cross sell. TRIMS EPOS system was able do this via a memo field linked to the products in question.

Our implementation and support teams are set up to work from home and have been able to continue to provide our customers with the same level of service throughout the last few weeks.

We hope Mark and his team enjoy their new TRIMS system!

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