Internationally recognised designer retailer, Morgan Clare, love inspiring and engaging with their customers whether in store or online, and have partnered with Touchretail and Visualsoft to help further develop their special designer store experience.
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Today’s modern customer wants (and expects) an engaging, personalised retail experience. Since layaway programs require payments to be made in instalments, they provide organic, regular opportunities to engage with customers more frequently. Would a layaway program help your business?
During a recent meeting at one of Touchretail’s recent customers Foundations the conversation moved towards the importance of customer service.
For many independent retailers, identifying and analysing customers as they traverse across business touchpoints (a point of contact or interaction with your customer), has simply been inaccessible due to costs and logistics. No longer just for big brand retailers, using the right system, independent retailers can now collate and analyse at the same level with affordable omnichannel solutions.
I've been selling stock for a while but who are my customers? With a little bit of digging, it’s easy to find out. This article gives a brief overview of viewing customer purchases within TRIMS and how you can act on that data to bring in more business.