A unique fashion selection

For over 20 years Brother2Brother have focused on a palette of premium menswear brands mixed with exciting new designers to provide a unique fashion selection both instore and online. The head office and warehouse service 9 stores in prime locations and their high quality responsive website.

  • Client: Brother2Brother
  • Location: Hitchin, Herts
  • Stocks: Premium Menswear Brands
  • Services: Retail Stores and Ecommerce
  • Installed: June 2015
  • Website:
  • Legacy System: RSG

Requirement and Challenges

Although the legacy stock control system had worked well for many years, Brother2Brother needed to move their inventory and EPOS to a modern platform which could be further developed as new retail technology becomes available. With a busy website, moving away from overnight batch processing to real-time sales and stock updating to aid with ecommerce fulfilment, was a must.

The management of a smooth transition from legacy system to new system without instore or online downtime was an important consideration when evaluating the potential new technology partner.

Also the new system would ideally emulate current business processes while offering scope to refine these in the future.


Touchretail’s Solution

The proven success of TRIMS in other multi-branch and multi-channel fashion retail businesses provided the management of Brother2Brother with the confidence in Touchretail’s ability to provide their next generation system and to manage the migration from legacy to new system.

Transfer of back office systems was made without interruption of Brother2Brother’s online sales – this crucial aspect was made possible through Touchretail’s good working relationship with Visualsoft for many years.

POS training was provided to Brother2Brother’s retail managers prior to go-live, and their warehouse manager has been able to continue stock replenishments using similar procedures that have been proven to work.

Switching to a new Epos system can be looked upon as a daunting task but with Touchretail’s expert help and guidance all aspects of our move over were performed smoothly. The ability to communicate frequently and talk over solutions greatly helped as well as the TRIMS system’s flexibility to cater for all of our needs.

Steve Hall Steve Hall
Buying Director, Brother2Brother
Love Aroma
John Anthony
Hervia Bazaar

Leave your legacy system behind and join the growing number of successful retailers benefitting from modern technology, processes and the flexibility that can only be found in TRIMS by Touchretail.

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